ESSENZA
Your Signature. Your Scent.
At ESSENZA, every fragrance is prepared and packed with care based on the order received. As our perfumes are prepared using premium imported fragrance oils and are intended for individual use, we maintain a strict policy regarding cancellations, returns, exchanges and refunds.
1. ORDER CANCELLATION
Once an order has been successfully placed, it cannot be cancelled.
Orders are processed for preparation and dispatch after confirmation. Therefore, customers are requested to carefully verify the product, quantity, size, delivery address and other order details before completing the purchase.
2. REFUNDS
Refunds are not provided for change of mind, personal preference, fragrance preference, dislike of the scent, or any other reason after the order has been processed or delivered, subject to applicable law.
A refund may be processed in the following circumstances:
- The order could not be delivered due to a courier or transit-related issue.
- ESSENZA is unable to dispatch the ordered product.
- The ordered product becomes unavailable or out of stock after the order has been placed.
- Any other situation where ESSENZA determines that a refund is applicable.
Where a refund is approved, it will generally be processed through the original payment method. The time taken for the amount to reflect in the customer’s account may depend on the payment gateway or bank.
3. RETURNS
Due to the nature of our products, perfumes cannot ordinarily be returned once delivered.
Our perfumes are prepared using imported fragrance oils and are prepared for the customer’s order. Once a perfume has been prepared, packed and delivered, it cannot be returned simply because the customer does not like the fragrance, changes their mind, or expected a different scent.
Damaged Product on Delivery
A return or replacement request may be considered if the product is received physically damaged, subject to verification.
To protect both the customer and ESSENZA, an uninterrupted unboxing video is mandatory for any damage claim.
The video should clearly show:
- The sealed parcel before opening.
- The shipping label/order details.
- The complete opening of the package.
- The product and its condition immediately after opening.
A claim without a proper unboxing video may not be accepted.
Photographs or videos taken only after the parcel has been opened, handled or used will not, by themselves, be considered sufficient evidence of damage during transit.
4. TIME LIMIT FOR DAMAGE CLAIMS
Any damage-related return or replacement request must be reported to MYESSENZA within 12 hours of delivery.
Requests received after this period may not be accepted.
Customers should contact us immediately after receiving the parcel if any damage is noticed.
5. NO EXCHANGE
ESSENZA does not offer product exchanges.
Products cannot be exchanged because of fragrance preference, change of mind, incorrect selection by the customer, or similar reasons.
6. ELIGIBILITY & VERIFICATION
All refund, return or replacement requests are subject to verification by ESSENZA.
Where applicable, customers may be required to provide the order number, photographs, unboxing video, delivery details and other information necessary to verify the claim.
ESSENZA reserves the right to review each claim individually and determine the appropriate resolution in accordance with this policy and applicable law.
NEED HELP?
If you have any questions regarding your order, refund or return request, please contact us:
WhatsApp / Call: +91 90747 53657
Email: info@essenzain.com
Please keep your order number ready when contacting our support team.
ESSENZA
Premium Fragrances. Your Signature. Your Scent.
